Why employee experience matters: Understanding the ROI
Despite layoffs and economic uncertainty, the stiff competition for talent can be felt across nearly every…
Let’s play a game of “would you rather.”
Would you rather your employees show up to work each day excited for new challenges and opportunities, ready to give it their all, and empowered with the satisfaction of a job well done?
Or would you rather have employees who watch the clock, lack motivation at work, and pass the buck whenever something goes wrong?
Great leaders want employees who are productive, hard-working, and satisfied, so it’s no surprise that everyone would choose the former. The question is, how do you achieve it?
Spoiler alert: it’s not free t-shirts, snacks in the break room, and casual Friday. But don’t sweat it; solutions for improving the employee experience (EX) are just as easy. Get started by adding these 9 tips to your employee experience strategy.
Learn how to improve your employee experience
Before jumping into the tactics, it’s key to know why having a great employee experience makes perfect business sense. Your EX reflects your team’s perceptions of all the interactions, touchpoints, and involvements they have at your organization. In short, it’s a good representation of how your team feels about their day-to-day lives at work.
If your team feels positive about their experience in your organization, they’re more likely to:
Helping employees feel motivated, productive, and happy at work doesn’t need to be difficult. With the right EX strategy, your team will feel and perform better than ever. Here are our top 9 tips to get you there.
Not every second of the workday has to be filled with award-winning projects for a positive employee experience, but it’s important that your employees feel that what they are doing matters.
Studies have shown that by trusting your employees, giving them reasonable autonomy, and providing adequate workplace technology, they’ll have higher job satisfaction rates and a better sense of well-being. And we’ve seen great benefits arising from high employee satisfaction levels, including:
📏 Not sure where your team stands? Measure your employee satisfaction with this 10-question survey template.
Giving employee feedback can be nerve-racking or feel like a touchy subject for some managers. You might be caught up on not wanting to hurt someone’s feelings or cause unnecessary conflict. But great feedback should never break your team’s harmony. Times have changed and providing clear and constructive feedback is something your employees have come to expect, and even appreciate.
Even if the feedback is simple, your employees understand its importance and still want to hear it. Our data further revealed that 83% of employees appreciate receiving feedback, regardless of whether it’s positive or negative.
For feedback to result in better business outcomes and meaningful career development, it should be delivered with thoughtfulness and care. These employee feedback examples can help you get started.
Feedback is a two-way street, and you can improve the employee experience by giving your team an outlet to express their opinions, too.
Officevibe’s employee feedback tool provides an anonymous, safe place for employees in your organization to share their feelings. Most employees feel valued when they know their voices are heard. Plus, when you show that you take this feedback to heart, you will likely improve employee retention rates.
Officevibe not only gives you instant insight into the employee experience, but also tracks how your team feels over time and addresses issues as you see them creeping up in your organizational culture.
👉 Pro tip: Feedback should always be addressed and replied to in a timely manner. Use these tips on how to respond to employee feedback next time you receive an anonymous comment.
Life can get in the way of many things, including work. Instead of penalizing an employee for attending their child’s soccer game or taking a mental health day, consider providing a healthy work-life balance. This strategy gives your employees the best of both worlds: they can meet (or exceed) their work obligations while still enjoying personal time to recharge.
Each organization will have different levels of leeway with flexibility, but potential options include:
By focusing on initiatives that promote employee wellness, you can have happier and healthier employees that stick with your organization through thick and thin. Sending a quick employee wellness survey can help you determine which initiatives would have the biggest impact across your organization.
Just like a product or company has a life cycle, so do employees!
The typical stages of an employee’s life cycle go something like this:
Asking yourself these questions at each step of the employee journey will help you stay nimble in your management style and improve your employee experience strategy.
Create a world-class employee experience
Engage, align, and enable your team with a friendly, people-first employee experience platform.
Did you know that there is such a thing as a “job honeymoon?” This six-month period of the employee experience includes gushing over the new job and seamless onboarding experience, delighting in work relationships that feel like personal relationships, and feeling like your schedule is jam-packed with meaningful work.
When the honeymoon is over, employees sometimes experience boredom, less motivation, and even frustration. To avoid such a drastic shift in employee productivity and happiness, keep your finger on the pulse of the 9 KPIs that indicate employee engagement and satisfaction.
Another way to solidify your employee experience strategy is to implement stay interviews. Unlike an exit interview, which happens when an employee departs, stay interviews allow you to identify what’s working and where you can improve before an employee leaves.
The world is diverse, but many employees still tend to eschew what is unfamiliar or different. As a result, 3 out of 5 workers “hide” their identity at work, creating a less-than-stellar employee experience.
Fostering a positive environment and inclusive workplace culture that celebrates a diverse workforce can boost employee engagement and even lead to better business outcomes. Managers and HR leaders could encourage employees to celebrate and learn from each other’s differences.
💡 Build a stronger team with a high sense of belonging with these 5 diversity and inclusion activities.
While there’s something to be said for stability and certainty, a high-performing employee will inevitably want to be at a company that affords a high degree of career development.
Whether your business is brand new or a Fortune 500 company, you can have more engaged employees by showing willingness to fairly evaluate employee performance, provide constructive feedback, and offer room for growth to provide employees with a sense of purpose and upward mobility.
Setting expectations early and often helps your team understand what’s expected of them and what’s expected of you.
Some of this disconnect is a natural side effect of having an agile organization. Roles and tasks evolve to fit immediate and long-term needs. Still, those shifting (or expanding) expectations need to be communicated to your staff to preserve a quality employee experience.
Don’t wait for an annual review to communicate or learn of a disconnect. Instead, use a tool like Officevibe to customize employee surveys or organize one-on-ones surrounding key issues, including expectations.
If you want your business to succeed in the modern work landscape, improving your employee experience day-in-day-out should always be a top priority. Be sure to implement these tips and tricks across your teams and departments, and watch your employees bring your company to the next level.
When in doubt, know that you’re not alone in your EX journey. Tools like Officevibe will support you along the way by helping you track, measure, and maximize your employee journey and experience. Discover Officevibe’s people-friendly EX platform, and start improving your employee experience today.
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