Success story

Helping Nintex cultivate effective managers with more confidence

With over 500 employees spread across 10 different international offices, Nintex faced a complex challenge: understanding and responding to the needs of a workforce that’s both culturally and geographically diverse. In the end, it’s all about knowing what makes your employees tick.

Karina Mounivong, VP, Global Human Resources
Jacqueline Anderson, Director, HR

Karina: “One of our biggest obstacles was understanding how to best tailor the way we design and deliver our HR strategies and projects. While a goal we have might be global, how we reach that goal can be quite different depending on the group. We needed a solution that would give us a trusted source of data to inform our HR strategy, while at the same time allowing managers to better understand their teams.”

Better conversations, better managers

Not only did managers better understand their teams with the help of Officevibe’s Pulse Surveys and Anonymous Feedback, but they used those insights to develop improved communication, collaboration – and ultimately better relationships.

Jaqueline: “It was a great surprise to see that managers are having better conversations with their teams. Instead of just focusing on individual performance, now the focus is team dynamics and creating a great work environment. Officevibe has pushed them to self-evaluate more and have those tough conversations they might previously have avoided. The platform has been a great coaching tool for our managers.”

Data backed decision-making

For Nintex’s HR team, the regular flow of Officevibe data became the direct link between execs and employees. Not only is it now used as a company OKR and to report to the board on employee engagement, but it’s informed everything from HR and Facilities programs, to Global Wellness initiatives, manager development training, and even Nintex’s response to the COVID-19 pandemic.

Karina: “Using Officevibe, we’re able to understand the needs of different groups in real time. Not only can we track the HR initiatives we deliver, but more importantly we can adjust or accelerate them based on what we learn from the platform. Successfully running programs based off of Officevibe data has actually led to employees providing even better data since they knew it would have impact.”

The key to success

While Officevibe can be seen as a platform that generates data for managers and HR, Nintex finds meaningful success by understanding that data as a way to generate trust with their employees.

Jaqueline: “The tool is an incredible source of information; however, employees will only provide you with quality data if they feel it’s being valued. That doesn’t mean it always needs to be turned into a project, but it does have to be heard and acknowledged.”

Karina: “Leadership was originally unsure if employees would answer honestly or if they would simply use the tool as a venting opportunity. Neither of these concerns turned out to be true. As managers responded more, employees gave more contextual and regular feedback. It had a great cyclical effect.”

A healthy culture evolves with its people

After five years with Officevibe, Nintex says there’s been a natural shift that’s taken place during that time. Managers who use the tool well are now able to drive their teams to have a stake in their own group dynamic, finding success by making engagement a true shared responsibility.

Nintex Takeaways

  • Greater company-wide transparency;
  • Data-backed HR initiatives;
  • More confident managers;
  • A culture of communication within teams;
  • Teams that work directly with Officevibe data to improve dynamics.
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