What employees expect from managers, according to real employee feedback
This article was researched and written by Aurélie Michaud, a Data Scientist at GSoft, Officevibe’s parent…
This article is a guest post from Softstart, the all-in-one onboarding platform to start your new hires off on the right foot.
Employees are an investment: the efforts around recruiting, interviewing, and the hiring process, training sessions, and onboarding are costly and time-consuming. It’s crucial to ensure this investment has been worthwhile—that’s why checking in with new employees is key.
How soon should managers check in when new hires are still getting a lay of the land? It’s better not wait too long to make sure they’re settling in comfortably to their new role. Now is your opportunity to solve any potential issues early on rather than leave them unaddressed. Enter: the first 30-day review.
A 30-day review is a one-on-one meeting between a manager and a new hire to assess employee performance after their first 30 days in their new role. It’s a great way to gain insight into what’s going well and identify what needs improvement. It’s also an opportunity to gauge how new employees feel about their new job.
One of the best ways managers can approach these sessions with new employees is by asking questions during their one-on-one. Asking questions is an effective strategy for leading the conversation, while giving the other person the space to talk. That’s why we’ve rounded up the best questions managers can ask their new hires after 30 days on the job.
10 questions to ask new employees after 30 days
Asking a basic open-ended question before getting into the meat of the review can make the experience feel a lot more human, and can help the new employee feel more at ease. It can be tempting to dive straight into discussing performance and quotas, but it’s important to remember that employees are humans first.
Start the conversation the right way: on a positive note. Asking the new employee about what’s going well will set the tone for the rest of the meeting. Initiating a dialogue about positives reinforces engagement and commitment for the rest of the review session. This is also an opportunity for managers to gain more insight as to what the new employee has been working on, so they have stuff to refer to in the rest of the meeting.
It’s normal for new employees to not have a full and detailed picture of the reality of their new role before they actually start it. Managing expectations is a big part of the hiring, training, and onboarding process. Checking in on how the reality lines up makes sure questions or concerns can be cleared up early on. And this makes new hires feel supported, not misguided by false expectations.
Asking about challenges a new employee is facing gives managers the opportunity to identify issues and help correct them. This discussion should be productive—it’s less about focusing on what the employee is doing wrong, and more about finding opportunities to improve, support, or redirect their efforts. Constructive criticism and making negative feedback applicable to the future is key.
The goal here is to ensure the new employee feels like a real part of the organization. If they don’t understand how they fit into the company ecosystem, they’ll have a hard time understanding (and appreciating) their own value. Onboarding is a critical time for building employee engagement and subsequent performance later down the road, and a clear role in the bigger picture supports that.
New employees greatly rely on their team members to show them the ropes. It’s important that they feel welcomed, supported, and that they’re bringing value. Plus, strong workplace relationships impact everything from collaboration to team dynamics and achieving collective goals.
It’s important to compare your assessment of a new employee with their own self-assessment. Maybe they’re not focusing on the right things, or maybe they’re too harsh on themselves. Try to get them to go into detail about this topic to better understand their mindset and how they understand their role and goals. This question is an opportunity to provide feedback in the right places.
An onboarding plan usually includes a 30-day, 60-day, and 90-day review. Once you’ve established what to keep doing and what to improve, it’s important to align on where the new employee goes from here. Together, set some new goals for them to focus on and ensure they are equipped to achieve them. Showing employees that they’ll have a clear path forward from the time of their onboarding supports their long-term retention.
In 2021, no company can bypass providing a healthy professional environment and work-life balance for employees. And there’s something to gain from it: workplace flexibility boosts productivity and employee morale, leading to stronger outcomes and company success. If new employees feel like they don’t have that, something’s wrong and it needs to be addressed ASAP.
It’s important to give a platform for your new employees to express themselves, too. After all, every one-on-one conversation with your team members should be a two-way dialogue. There might be things they want to bring up or questions they want to ask, but they haven’t found the right opportunity yet. Your goal here is to listen.
1-on-1 meetings allow for an honest conversation
Some employees might be shy, or simply not sure how to bring up a subject in front of others out of fear of being judged. One-on-one sessions like 30-day reviews provide a safe, private space to exchange feedback, ask questions, raise concerns, and touch base.
Establishing strong employee engagement occurs throughout a new employee’s onboarding journey—and a 30-day review is a crucial part of that. Consistent touch bases during the onboarding experience ensure better employee satisfaction in the long run.
Now that you’re equipped with the right questions to have an effective 30-day review session, plan it and book it in the calendar with Softstart, a complete employee onboarding software.
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